First time I have ever had an issue, after multiple orders from this company. I never received my package and the only resolution I was offered was to refuse the package if it ever got delivered.
When I sent a followup email asking how can I refuse the package if it never gets delivered, no one sent me any other responses or help. I have worked with this company for the past two years, but this handling of a missing package has really left me not wanting to order again.
I'm sure the beads were pretty, but I guess I won't find out since it is still