My buying experience with this shop is always PERFECT. I couldn't think of a complaint if I tried, and I pretty much only buy my stones here now, and this is why.....The quality and selection is amazing, and what I love is that they are all ethically sourced. They always look exactly as they do in the photos. The shipping timing is awesome. No one wants to have to wait for new beads! It's like Christmas! They are always packed very well to protect the stones. Communications when needed are always timely, helpful and gracious.